I made an order on January 5, 2023 and I haven't received any updates.
Hello, Thank you for your order,
And we sincerely apologize for any inconvenience caused by shipping.
Because, we are a company that manufactures products, we could not been able to quickly respond to personal consumer orders on our website due to the recent production and processing of global B2B orders.
We think your product has already been shipped, but the invoice information has not been updated, which seems to confuse you.
Let us check your order more carefully once again.
We apologize again for any inconvenience this may cause.
Thank you.
Sincerely yours,
Josefina Acevedo
Any updates?